近(jin)年來,中信(xin)銀行(xing)威海分行(xing)運營條(tiao)線積極落實總(zong)、分行(xing)零運融合(he)、提(ti)升服(fu)務(wu)能(neng)力(li)要求,不(bu)斷提(ti)升網點服(fu)務(wu)效能(neng),延伸柜(ju)臺(tai)服(fu)務(wu)半徑,打通(tong)金融服(fu)務(wu)“最后(hou)一(yi)公里”。
廳堂有界,服(fu)(fu)務(wu)(wu)無疆。為(wei)(wei)更好滿足客(ke)(ke)戶(hu)(hu)需求,踐行(xing)零運營(ying)融合理(li)念,中信銀行(xing)威(wei)海文登(deng)支(zhi)(zhi)行(xing)運營(ying)人(ren)(ren)(ren)員(yuan)(yuan)配合零售(shou)客(ke)(ke)戶(hu)(hu)經理(li),攜帶移動設備,為(wei)(wei)某公司客(ke)(ke)戶(hu)(hu)上(shang)門辦理(li)開(kai)(kai)(kai)卡業務(wu)(wu),耐(nai)心為(wei)(wei)客(ke)(ke)戶(hu)(hu)解(jie)答辦理(li)流程(cheng)等(deng)事宜(yi),介(jie)紹手(shou)機銀行(xing)的預約取(qu)款、線上(shang)叫號等(deng)優勢,并在工作人(ren)(ren)(ren)員(yuan)(yuan)的指(zhi)導下當場激活手(shou)機銀行(xing)功能享受金融便利(li)。榮成(cheng)支(zhi)(zhi)行(xing)運營(ying)人(ren)(ren)(ren)員(yuan)(yuan)堅(jian)持“以客(ke)(ke)戶(hu)(hu)為(wei)(wei)中心”的服(fu)(fu)務(wu)(wu)理(li)念,持續做(zuo)好老年(nian)群體的金融服(fu)(fu)務(wu)(wu)工作,遇年(nian)齡較大客(ke)(ke)戶(hu)(hu)運營(ying)人(ren)(ren)(ren)員(yuan)(yuan)主動走出(chu)去,提供上(shang)門服(fu)(fu)務(wu)(wu),客(ke)(ke)戶(hu)(hu)郭某某2000年(nian)在支(zhi)(zhi)行(xing)開(kai)(kai)(kai)立(li)定期存款,因當年(nian)開(kai)(kai)(kai)立(li)存單時(shi)姓(xing)名書寫錯誤(wu)造(zao)成(cheng)存單姓(xing)名同(tong)音不(bu)同(tong)字,兒(er)子代理(li)無法支(zhi)(zhi)取(qu),經咨詢(xun)客(ke)(ke)戶(hu)(hu)本人(ren)(ren)(ren)已99歲高齡,榮成(cheng)支(zhi)(zhi)行(xing)立(li)即安排相關(guan)人(ren)(ren)(ren)員(yuan)(yuan)進行(xing)上(shang)門為(wei)(wei)客(ke)(ke)戶(hu)(hu)辦理(li)相關(guan)業務(wu)(wu),將服(fu)(fu)務(wu)(wu)送到客(ke)(ke)戶(hu)(hu)身邊,贏得了客(ke)(ke)戶(hu)(hu)高度(du)贊譽。
行(xing)動(dong)詮釋初心(xin),實干踐行(xing)使命,中信銀行(xing)威(wei)海分行(xing)將繼續積極(ji)走出去(qu),提效(xiao)能(neng),增溫度(du),探索(suo)金融服務新模式,以實際行(xing)動(dong)踐行(xing)“有溫度(du)的銀行(xing)”理念。